Web Conferencing: There's Probably More to it Than You Think
Canada has a culture of inclusiveness, and it’s one of the things that makes it a great place to live.
Canada legislates provisions like ramp access for buildings to accommodate those in wheelchairs. Guide dogs are allowed access anywhere. Everyone should be able access to all things.
In Ontario, the legislation is written into the Accessibility for Ontarians with Disabilities Act (AODA), passed in 2005. It aims to make Ontario fully accessible by 2025.
As part of this goal, it mandates that all public sector organizations and any private or not-for-profit organizations of 50+ employees be fully listening-assistive by the end of 2015. Smaller companies and NFPs need to be compliant by the end of 2016.
All organizations and corporations, public or private, need to know and follow AODA compliance.
It’s the law – and it’s the right thing to do.
The AODA and the Rise of Hearing Impairment
Certain provisions coming into place in Ontario for the hearing impaired in public spaces within the next year.
There are more than a million people living in Canada that have some degree of hearing loss today. Add to that the fact we have an aging population.
With 40% of Canadian adults over 75 having a significant hearing problem, these provisions represent some serious forethought by policy-makers in this country.
At the risk of sounding like an old person myself, rates of hearing impairment are also on the rise amongst Canada’s youth. They call it “noise-induced” hearing loss, because of all that blasted “music” they’re listening to.
What Are the Rules?
Let’s say you’re hosting a lecture for a full classroom and connecting via video conference to even more students.
Did you know that it’s likely you’d have to be AODA compliant in this situation?
It’s all laid out in the Ontario Building Code, 2012:
Article 18.104.22.168: In buildings of assembly occupancy, all classrooms, auditoria, meeting rooms, and theatres with an area of more than 100 m2 and an occupant load of more than 75 shall be equipped with assistive listening systems encompassing the entire seating area.
Other considerations written into the code that should be considered:
You need to have a system in place and be ready to accommodate any individual requesting assistive listening support. And you need to have signs that indicate that such support is readily available.
Ontario’s guidelines aren’t as detailed as some. The National Building Code of Canada, which is used by all provinces and territories except Alberta, B.C., Ontario and Quebec, breaks it down like this:
Here’s a terrific resource: the good people at Listen Technologies have created an online calculator to help you figure out exactly what your space requires. It’s based on the American ADA requirements, but it’s very closely followed by Canadian standards.
Now, there are a few different kinds of assistive listening systems. All of them must work with, or have receivers that work with, hearing aids and cochlear implants equipped with telecoils (or “t-coils”). With help from our friends at Datavisual, we have a high-level summary of what you can look for as you seek to provide the appropriate support:
There are three types of assistive listening systems: radio frequency (RF), Infrared (IR), and induction loop (hearing loop). Each of these systems uses different technology to transmit sound to a personal receiver or t-coil equipped hearing aid.
RF: An RF system is made up of a transmitter, antenna, and receiver and works by signals being transmitted over radio frequencies. The benefits of an RF system are:
So this is a great system to comply cost-effectively, but can be picked up by those not in the audience if they have a receiver. If security is a factor in your decision, it’s worth looking at the IR system.
IR: An IR system uses infrared light to transmit audio and is made up of a radiator, transmitter, and receiver. The benefits of an IR system are:
These are more expensive, but you’ll never need to worry about the audio making it outside the room. High security.
Now, both of the above systems require the participant to wear a receiver around their neck, which may potentially make them self-conscious (and the goal is inclusiveness, after all). The Loop system, described below, eliminates the receiver if the participant has t-coil equipped hearing aid or cochlear implant.
Loop: An induction loop (hearing loop) system is made up of a loop driver and copper wire which transmit directly to the hearing aid or implant. The benefits of a loop system are:
For organization bent on creating the best experience for all people involved, the hearing loop is the best option. There are no visible receivers necessary for those who have a t-coil (though receivers are available for those without).
These deadline dates to comply with AODA legislation are coming soon – if you haven’t yet, now is the time to start looking at assistive listening systems.
With hearing loss on the rise in Canada, organizations will be looked to accommodate. It’s the right thing to do, and you’ll be considered a thought leader for doing it right.
Want to learn more? There’s a free Assistive Listening and ADA Compliance online session and course, designed to share and inform about all things assistive listening.
Again – these are based on US requirements, but there is a lot of overlap. Worth a listen!