Richard is a driven innovator responsible for business operations, increasing profitability and positioning Pragmatic Conferencing for accelerated growth in the unified communications industry. He has 12 years' experience with audio, video and web conferencing solutions.
Richard is committed to delivering strategic customer service to maximize revenue and profit per customer. He has had the privilege of building productive and cohesive teams that initiate change and produce customer loyalty through creativity, process improvement and visionary leadership.
Richard orchestrated the client support and operations infrastructure necessary to enable Enunciate Conferencing to grow into the second-largest Conferencing Services Provider (CSP) in Canada and fastest growing CSP in the world in 2006.
Some of Richard's career highlights include getting Enunciate Conferencing to be the first conferencing services provider in the world with the prestigious ISO 9001 certification. He has also designed world-class training and certification programs at Premiere Global Services and Natus Medical which became gold standard best practices throughout both organizations.
He is a Registered Professional Trainer and volunteers his time coaching children's baseball and soccer teams. He is a member of the Canadian Professional Trainers Association, the Institute of Professional Management and the International Customer Service Association. Richard founded statusGO business solutions to provide consulting, training and auditing for ISO 9001:2008.